> ## Documentation Index
> Fetch the complete documentation index at: https://help.privy.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Manage Your Plan
> Find answers to common questions around making changes to your Privy subscription plan.
## What plans does Privy offer?
Privy offers the following subscription plans to address the unique needs for your business:
A Convert Only plan allows users to use Privy's Convert features to create + publish on-site displays to grow their subscriber list, make on-site announcements, and increase sales.
A Starter plan allows users to access the full functionality of Privy's Convert and Email products with pricing based on the account's mailable contacts.
A Growth plan allows users to access the full functionality of Privy's Convert, Email, and SMS products with pricing based on the account's mailable + textable contacts.
New customers can try Privy risk-free for 15 days. No credit card required. To get a full breakdown of what's included in each plan, [please visit our Plans & Pricing page](https://www.privy.com/pricing)!
## Change your plan
### Upgrade or add a plan
To upgrade to the Starter or Growth plan:
* Navigate to **Plans and Billing** in your settings and open [Explore Plans](https://dashboard.privy.com/settings/plans).
* Select the appropriate **Upgrade** or **Buy** option next to the desired plan.
* On the subsequent screen, review your billing information and select **Confirm & Pay**.
### Cancel a plan
To cancel an existing plan:
* Navigate to the [My Plan & Billing](https://dashboard.privy.com/settings/billing) page in your Privy account.
* Select the appropriate **Cancel** button next to the desired plan.
**Note:** If you cancel a plan, you will immediately lose access to the associated paid features. For more information, see Privy's [terms of service](https://www.privy.com/terms-of-service) and [refund policy](https://help.privy.com/docs/learn/account-settings-and-billing/account-settings/billing-payments-and-refunds#refund-policy).
It is important to note that each of these plans must be managed separately and are not automatically canceled if you uninstall the application. In particular:
* Downgrading one plan does not automatically cancel or downgrade your other plan(s).
* Downgrading or canceling your connected e-commerce store (e.g., BigCommerce, Shopify, or Wix) does not automatically cancel your Privy plan(s).
* Uninstalling or removing Privy from your store does not automatically cancel your plan(s).
If you choose to cancel all of your Privy products, your account will remain active on a non-paid subscription, and its information will be maintained unless the account is closed or deleted.
### Close your account
To close your Privy account, navigate to your [Business Information](https://dashboard.privy.com/settings/business-info) page and click the **Close Account** button. When closing an account, please note:
* Closing an account is not reversible.
* If you are on a paid plan when closing an account, Privy will attempt to cancel it automatically.
* You must close each account separately if your profile is attached to multiple businesses.
### Delete your account
Privy has a process for honoring data subject requests related to various compliance frameworks, including [CCPA](https://oag.ca.gov/privacy/ccpa) and [GDPR](https://gdpr.eu/). To request an account deletion in accordance with these frameworks:
* Start an email to [support@privy.com](mailto:support@privy.com).
* Provide your email address. It must be associated with a user in the Privy account.
* Use "Compliance - Data Removal Request" as the subject line.
* In the request's description, please provide:
* The *Business Name* and *Website URL* are listed in your Privy account [here](https://dashboard.privy.com/settings/business-info).
* Select the **Submit** button.
Following the submission, all of the account's identifiable information will be scrubbed within 30 days. Once the information is removed, it cannot be restored.
## Additional Support
Billing support is available via email between 9 a.m. and 5 p.m. EST (excluding weekends and holidays) at [billing@privy.com](mailto:billing@privy.com).