There are three criteria factors that determine whether or not a shopper will receive an abandoned cart text message from Privy. For a text to be sent, all three criteria must be met.
Note: Privy Text is only available for phone numbers with a +1 area code (phone numbers from the United States and Canada).
1. Are they a known contact?
The first step would be collecting textable phone numbers inside of our platform; this will happen when a customer signups for a campaign using their phone number and checks the opt-in box authorizing Privy to send them text messages.
Once the customer signs up, they will then receive a text from your account asking them to confirm their subscription. After texting "Yes" back, they will then become a textable contact.
2. What is the value of products in their cart? If you have a Shopify or BigCommerce store, Privy can detect the amount of value in a shoppers’ cart at any given time during their visit. If the amount of value in their cart is greater than or equal to the minimum value threshold you have set for your abandoned cart text message, the shopper will be eligible to receive it.
3. When were they last on your site? When a shopper visits your site, their activity is recorded within Privy. If their last visit was greater than the time that you have set as “last seen” then they are eligible to receive your abandoned cart text message.
If you have enabled more than one abandoned cart text, for example, one to be sent 1 hour after a cart is abandoned and another 12 hours after a shopper has left your site, they will need to meet all of the criteria at the time that each of the text messages is scheduled to send to receive it.
Once the user completes a purchase, they will no longer receive the abandoned cart texts within that series.