Before you activate your abandoned cart emails in Privy, make sure that you’ve disabled all other abandoned cart emails from other providers to avoid customers receiving multiple different series.

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Disable Shopify abandoned checkout emails

To disable Shopify abandoned checkout emails:
  • Log into your Shopify account and go to Settings.
  • Click on Checkout and scroll down to find the Abandoned Checkouts options.
  • De-select the checkbox next to Automatically send abandoned checkout emails.
  • Click the Save button to save the changes. 

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Disable BigCommerce abandoned cart emails

To disable BigCommerce abandoned cart emails:
  • Log into your BigCommerce account and navigate to Marketing > Abandoned Cart Notifications via the sidebar menu. 
  • Locate the Active? column and click the checkmark next to the email(s) you need to deactivate.

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Disable Wix abandoned cart emails

To disable Wix abandoned cart emails: To disable Wix’s default emails, log in to your Wix account and go to the Automations tab. From here, ensure the Email visitors to recover abandoned cart option is disabled. 

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Disable Weebly abandoned cart emails

To disable Weebly abandoned cart emails: To disable Weebly’s default emails, log in to your Weebly account and click Disable from Store > Orders > Abandoned Carts. Going forward, Abandoned Cart emails will no longer be sent from Weebly. If there are emails queued up to be sent from Weebly, disabling the Abandoned Carts feature will cancel them.