If your Shopify account is connected to Privy, you will now have contact and campaign level visibility around who goes on to complete a purchase or redeems your offer.
The only setup required is making sure your Shopify account is connected to Privy. Head to Privy > Settings > Linked accounts to double check.
Assuming it is, Privy will automatically look for contacts who registered for Privy powered campaigns and track whether or not they go on to complete a purchase. If they do, Privy will update the individual’s contact card showing a “redemption”, and we’ll increase the overall redemption count for the campaign with which they’re associated.
Individual contact – redemption tally:
Campaign level redemption tracking:
How Privy counts redemptions
Privy will always count a redemption any time a customer does the following:
- Signs up for any Privy campaign.
- Places an order in your store.
In particular, this means that:
- If your Privy campaign offers a discount code, Privy will count an order as a redemption regardless of whether the customer actually used the discount code.
- If your Privy campaign does not offer a discount code, Privy will always count the order as a redemption.