You can manage your personal account preferences and settings, such as your name, contact information, language, notifications, and password. These settings will only affect your own personal user profile and every account you access with the provided email address.  To manage these settings, click your Business Name in the top right corner, then Account Settings. 

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Updating your user profile

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User Name and Contact Information

Users must update their names and contact information themselves. Other users, even if they are the account owners, cannot edit this information on their behalf.  To change your name and contact information:
  • Navigate to My Information. 
  • Click on the appropriate field.
  • Input the updated information.
  • Scroll down and click the Save button. 

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Language Preference

The language setting controls the language that is displayed in Privy’s user interface. Privy is currently available in English (US), Spanish (Castilian), French (Metropolitan), and Portuguese (Brazilian). To change the language that displays when you log into Privy:
  • Navigate to Account Information. 
  • Select the desired language option. 
  • Scroll down and click the Save button. 

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Email notifications

Privy’s email notifications provide insight into the performance of your Convert displays and other activities in your account. The available options include: 
To manage your Privy notifications:
  • Navigate to My Information. 
  • Check the desired options. 
  • Scroll down and click the Save button. 
Add notifications@privy.com to your email address book to help ensure the delivery of these notifications. 

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Change your password

To update your password from within Privy: 
  • Navigate to My Information. 
  • Scroll down and click the Change Password button. 
  • Fill out the prompt and click Save New Password. 
To update a forgotten password when you cannot log in: 
  • Navigate to the Privy Login page. 
  • Select the Forgot your password option. 
  • Enter the email address associated with your user account. 
  • Follow the steps sent to your email. The instructions come from support@privy.com. Please add this address to your email address book to ensure proper delivery. 
Note: The reset link included in the email expires after 6 hours. 

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Troubleshoot common login issues

Are you having trouble accessing your Privy account? Check out these solutions to common login issues: