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You can manage your personal account preferences and settings, such as your name, contact information, language, notifications, and password. These settings will only affect your own personal user profile and every account you access with the provided email address. To manage these settings, select Settings in the lower left corner of your dashboard. Your profile opens under Account Settings > Profile.

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Updating your user profile

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User Name and Contact Information

Users must update their names and contact information themselves. Other users, even if they are the account owners, cannot edit this information on their behalf. To change your name and contact information:
  • Navigate to Profile.
  • Click on the appropriate field.
  • Input the updated information.
  • Scroll down and click the Save button.

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Language Preference

The language setting controls the language that is displayed in Privy’s user interface. Privy is currently available in English (US), Spanish (Castilian), French (Metropolitan), and Portuguese (Brazilian). To change the language that displays when you log into Privy:
  • Navigate to Profile.
  • Select the desired language option.
  • Scroll down and click the Save button.

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Email notifications

Privy’s email notifications provide insight into the performance of your Convert displays and other activities in your account. The available options include:
This email provides insight into the views, signups, orders, and revenue generated by your active displays. It is sent each morning.
This email provides insight into the views, signups, orders, and revenue generated by your active displays. It is sent each Monday morning.
Provides insight into the performance of displays that have ended, such as those with a predetermined start and end time.
This feature provides an alert when a display fails to sync emails to a Linked Account via the display’s sync rules.
To manage your Privy notifications:
  • Navigate to Notifications under Account Settings.
  • Check the desired options.
  • Click the Save Changes button.
Add notifications@privy.com to your email address book to help ensure the delivery of these notifications.

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Change your password

To update your password from within Privy:
  • Navigate to Profile.
  • Scroll down and click the Change Password button.
  • Fill out the prompt and click Save New Password.
To update a forgotten password when you cannot log in:
  • Navigate to the Privy Login page.
  • Select the Forgot your password option.
  • Enter the email address associated with your user account.
  • Follow the steps sent to your email. The instructions come from support@privy.com. Please add this address to your email address book to ensure proper delivery.
Note: The reset link included in the email expires after 6 hours.

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Two-factor authentication

Two-factor authentication (2FA) adds a second step to sign-in: your password plus a one-time code from an authenticator app like Google Authenticator, Authy, or 1Password. To set up 2FA:
  • Navigate to Profile.
  • In the Two-Factor Authentication section, click Enable 2FA.
  • Scan the QR code with your authenticator app, or enter the secret key manually.
  • Enter the 6-digit code from your app and click Confirm.
  • Save the 10 backup codes Privy displays. Each code can be used once if you lose access to your authenticator app.
Once 2FA is on, every sign-in — password, Google SSO, Shopify, and magic link — requires a code from your authenticator app or one unused backup code. To disable 2FA or regenerate backup codes, return to the Two-Factor Authentication section in Profile and re-enter your password to confirm. Regenerating codes invalidates the previous set.
Treat backup codes like passwords. If you run out and no longer have access to your authenticator app, contact support@privy.com for recovery.

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Troubleshoot common login issues

Are you having trouble accessing your Privy account? Check out these solutions to common login issues:
This error message indicates that the credentials you are using are invalid. Account credentials are case-sensitive, and passwords must be at least eight characters long. If additional attempts don’t help, visit the Privy Login page and select the Forgot your password option. Note: If you log in through an integrated account, such as Shopify or BigCommerce, you won’t be able to reset your password via Privy. Instead, password changes should take place directly through the third-party portal.
First, check your promotions and spam folders. If you still can’t locate the password reset instructions, add support@privy.com to your address book and request another password reset. If the email is still not arriving in your inbox, please contact your email admin to check if additional security measures might be preventing this message from reaching you.
This error message typically indicates that there is a conflict between your login credentials and identifiable account cookies or that there is an issue with Privy as a whole.First, visit Privy’s Status Page and check for platform-specific issues. If there are no ongoing issues, please try to log into Privy using another browser or incognito mode. If you successfully log in from the alternate browser, clear the cache and cookies of your regular browser by following the relevant guide linked below and try to log in again.If the issue persists, please submit a support request.
If you would like to recover an old or inactive Privy account, please submit a support request. In the request, include the account name and the email address associated with the account. The support agent may request additional information for security purposes or to locate the correct account. Note: If you requested an account deletion, all of the account’s identifiable information is scrubbed within 30 days. Once the information is removed, it cannot be restored.