Learn how you'll be charged and how you can change your account's billing or payment setup.

Billing overview

Privy currently offers a selection of plans and add-ons to address different needs. They are:

• Trial: The trial allows users to use Privy's Convert (list growth) and Email tools with limited restrictions for a 15-day period.
• Privy Convert Free: A Convert free plan allows you to get started with Privy using the website conversion and list-growth tools. Limited to your first 100 mailable contacts.
• Conversion: A conversion-only plan allows users to use Privy's Convert tool to grow their subscriber list, make on-site announcements, and increase sales via displays (e.g., popups). 
• Starter: A Starter plan allows users to access the full functionality of Privy's Convert and Email products with pricing based on the account's mailable contacts. 
• Growth: A Growth plan allows users to access the full functionality of Privy's Convert, Email, and Text products with pricing based the account's mailable and textable contacts. 
• Text: This add-on allows users of non-Growth plans to access the features of Privy Text with additional pricing based the account's textable contacts. 

Each of these plans is managed separately. To add, remove, or change the limits of one of the plans outlined below, please review the Account Management | FAQ guide. 

Privy will maintain a pricing page here. By using the Privy Service, you agree to pay Privy the amount set forth on the pricing page for the particular Privy Service to which you are subscribing. Privy will provide you with fourteen (14) days’ advance notice of any pricing changes via email, and your continued use of the Privy Service following such notice period will constitute your acceptance of these changes.

Privy's Free Trial

You can start a free trial by creating an account or adding the Privy app to your BigCommerce, Shopify, or Wix store. The trial provides access to:

• Privy Convert with no feature or traffic limitations for 15 days. 
• Privy Email with some email type restrictions and a 100 send limit per day for 15 days. 

That means you can install Privy, launch targeted displays with automated after signup messages, capture as much contact information as you want, and start nurturing those relationships via email. 

Note: Trials only provide access to Convert and Email features with some restrictions. A paid upgrade is required to access Privy's email tools without feature limits or send text messages via Privy Text (SMS). Either upgrade ends the free trial experience at this time. 

What happens when the trial ends? 

Privy Convert: After 15 days, trial accounts with over 100 mailable contacts will need to move to a paid plan to continue using Privy's Convert product. Check out the My Plan & Billing page in your account to keep track of this metric following the trial period. Should you choose not to upgrade, your active Privy displays will be paused and will not be shown to any of your website visitors. A subsequent upgrade will automatically re-enable the paused displays.

Trials under 100 mailable contacts will transition to Privy's Convert Free. Check the topic below for details.

Privy Email: After 15 days, trials will need to move to a paid plan to continue using Privy Email. This upgrade also removes the trial's feature limitations, allowing you to send more than 100 emails per day, schedule emails, and enable welcome series for your displays. 

Privy Convert Free

A Convert free plan allows you to get started with Privy's website conversion tool as well as grow your list using unlimited popups & flyouts.

After 15 days, trials under 100 mailable contacts will transition to Privy's Convert Free plan without disruptions. This tier includes all of Privy Convert's features as long as you remain below the 100 mailable contact limit. It also adds Privy branding to your Convert displays.

Privy Conversion

Note: To purchase a Conversion-only plan, you must connect with an ecommerce coach. This plan is not available for purchase in-app. 

Privy Conversion uses a tiered pricing model based on the average pageviews per month that your website receives. The base plan is $70/month and includes up to 50,000 pageviews. Privy will automatically calculate a new average based on the previous three months and adjust your price tier up or down. Check out the My Plan & Billing page in your account to track this metric and review the pricing page for more details on each tier's cost. 

Merchants billed through Shopify will receive 7-Days notice before any automatic pricing adjustments and must authorize the change. If the change is not authorized, access to displays and the display builder will be restricted. 

Privy Starter

The Privy Starter plan, which bundles the Convert and Email products, starts at $15/month. The baseline plan includes up to 250 contacts. After 250 contacts, the Starter plan costs $30/month for up to 2,000 contacts. After 2,000 contacts, pricing increases by $15/month per 1,000 contacts. For example, a merchant with 3,000 contacts would pay $45 a month for the Starter plan.

Check out the My Plan & Billing page in your account to track these metrics and review the pricing page for more details on each plan's cost. 

Note: Privy Text (SMS) is not included in the Starter plan and requires an additional fee.

Privy Growth

The Privy Growth plan bundles the Convert, Email, and Text products starting at $45/month. The baseline plan includes up to 3,000 mailable contacts and 500 textable contacts. After 3,000 mailable contacts, pricing increases by $15/ month per 1,000 contacts. And after 500 textable contacts, pricing increases by $10/month per 250 contacts. Your total monthly price will reflect your mailable contacts plus your textable contacts and you’ll never be charged for email or text contacts who unsubscribed or never opted-in to your list. For example, a merchant with 4,000 mailable contacts and 600 textable contacts would pay $70 a month for the Growth plan. 

Check out the My Plan & Billing page in your account to track these metrics and review the pricing page for more details on each plan's cost. 

Privy Text (SMS)

Privy Text (SMS) uses a tiered pricing model based on your number of textable contacts. The base plan is $10/month and includes 100 textable contacts. The price increases by $10 for each additional 100 textable contacts. Additionally, there is a cap on the number of texts you can send or receive per month that is equal to 6X your billable contact tier. For example, for $10 a month, you can text 100 contacts with a texting cap of 600 messages. 

Check out the My Plan & Billing page in your account to track these metrics and review the pricing page for more details on each plan's cost. 

Note: When subscribing to a text display, visitors receive two initial messages before becoming fully textable: An opt-in, giving explicit consent to receive further texts, and an after signup text, welcoming them to your list. Your account is also charged for any text sent back to Privy, like the opt-in confirmation text. Therefore, up to three texts are used from your account balance for every new text subscriber. 

Billing FAQ

Find answers to common questions about the billing process for your account. 

What currency does Privy use for billing?

Privy bills customers in United States Dollars (USD). 

How can I pay for Privy?

Privy's Starter and Growth plans can be paid for through your Shopify account or via credit card (Visa, MasterCard, American Express, or Discover). Privy Text (SMS) and Conversion-only plan can only be paid for via credit card. 

Credit card payments are processed using Stripe. For more information about the strict security measures that Stripe uses, please see the Stripe Security Page. 

Does Privy offer annual plans?

Yes. To learn more about annual plans, please contact the Sales Team using this form.

How can I update my payment information?

In your Privy account, click your account name in the top right corner, select the Plans and Pricing option from the dropdown menu, and scroll down to Payment method.

How do I access my invoices?

In your Privy account, click your account name in the top right corner, select the Plans and Pricing option from the dropdown menu, and scroll down to Invoices. Here you'll find your last 12 invoices with credit card billing. If you need older invoices, please email billing@privy.com and request them. 

Note: If you are billed via Shopify, your invoices will be on the Shopify platform. 

When will I be charged?

Shopify: Payments processed via Shopify will be included in your next Shopify bill. 

Credit Card: Payments processed via credit card will charge immediately and automatically start a monthly billing cycle. For example, if your first payment was on March 1st, your next will be on April 1st and the 1st of every month going forward. This billing cycle will continue until the plan is changed (e.g., Promotion) or canceled. 

Note: These guidelines do not apply to accounts on annual or bundled plans. The payment schedule for those plans will be specified in your agreement. 

How does contact autoscaling work?

Privy bills you based on the highest number of mailable/textable contacts in your account for each billing cycle. If an account reaches the contact limit of one of its Privy plans, you'll automatically be upgraded to the next tier, which will be reflected in your next billing cycle. 

Conversely, if the account drops below a previous contact limit, you'll automatically be moved to a lower tier. No notification is sent, and no action is required from the account owner. 

Note: A paid Starter plan will not automatically move to a free plan if you drop below 100 mailable contacts, as this would add various restrictions to your account and add Privy branding back to your displays. 

How does pageview autoscaling work?

When a Conversion-only account reaches the pageview limit of its Privy plan, you'll automatically be upgraded to the next tier, which will be reflected in your next billing cycle. 

Conversely, if the account drops below a previous pageview limit, you'll automatically be moved to a lower tier. No notification is sent, and no action is required from the account owner. 

Note: The lowest tier for a Conversion-only plan is $70/month and includes 50,000 pageviews. 

How do I cancel?

To make changes to your Privy plans, check out this resource. If you choose to cancel a plan mid-cycle, you will lose access to any paid features associated with that plan immediately.

My Shopify bill has two charges. Why?

Shopify separates the base charge of a plan from the additional pricing associated with your particular usage tier. For example, if your Starter plan moves from $15 to $45, the charges reflected in Shopify Billing would be $15 for the base charge and $30 for the additional usage charges. 

Refund policy

The billing team reviews all refund requests on a case-by-case basis. A transaction is refund-eligible for seven (7) days, with the review period starting on the initial charge date. Specific instances where a refund is not required or will not be issued include: 

Upgrades or Downgrades

If you decide to switch plans midcycle, a refund is not required. Should you need to change plans midcycle, simply reach out to us at billing@privy.com and we can help ensure you are not double billed. 

Account Inactivity

Privy is not automatically canceled if the account isn't being used or is uninstalled from your website/storefront. If Privy no longer meets your business' needs, please cancel the desired individual plan or close the account entirely to avoid additional charges. Failure to close your account properly will not result in a refund. 

Annual Billing

Annual billing provides customers with a discount by requiring an upfront payment. Due to the nature of this discount, Privy cannot extend refunds to subscriptions on annual billing. Any annual plan cannot be cancelled or closed until the next annual renewal date.

Promotional Rates

Privy does not offer refunds on plans that are receiving a promotional discount. Additionally, the discounted rate only applies to the plan that is currently active. If the plan is upgraded to a more expensive plan, the promotion will no longer apply. 

Accidental Upgrades

Privy has designed the upgrade path to include several steps, where a plan's pricing is clearly listed and where multiple actions must be taken to confirm the purchase decision. With this in mind, Privy does not offer a refund for a plan that was upgraded by following these steps. Please cancel the desired individual subscription or close the account entirely to avoid additional charges.  

Acceptable Use Policy

If you engage in any of the activities listed in the Acceptable Use Policy, Privy reserves the right to terminate your access to or use of the Privy service, disable your Privy account or access to the Privy Service, and remove all or a portion of your content, in each case at any time, with or without notice and without refund. Privy may also report your activity to the applicable legal authorities or third parties for abuse or fraud prevention.

Refund FAQ

I'm Shopify billed. Can you refund me?

If you are a Shopify billed account, the Privy Team is happy to assist you with a refund request, but ultimately this will need to be processed by Shopify's Financial Team. If approved by Privy, a Privy representative will gladly reach out to Shopify on your behalf. 

How long until I see my refund?

Approved refunds can take 5-10 business days to reflect on your bank statement or Shopify account.

Additional Questions

Billing support is available via email, between 9 am to 5 pm EST (excluding weekends and holidays) at billing@privy.com. You may also leave a voicemail at (240) 453-4282, and the team will return your call during regular business hours. Please note that this phone number is only for billing purposes. All other inquiries should be directed to Privy's Support team at support@privy.com or via live chat.