Use a Namecheap Sending Domain

To improve & maintain deliverability and build trust with your email recipients, you should be sending your emails from your brand’s custom sending domain in Privy. This resource will walk you through the steps on how to set up your DNS records with Namecheap. If you use a different provider, please see this resource.

​Please ensure that you meet the following requirements before proceeding: 

• You must own a domain name — addresses from free providers like Gmail or Yahoo won’t work.

• You must have the ability to update the DNS records of your domain.

• You must be hosting a website at the root of the domain. 

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Add the domain

To add a new sending domain:

• Click on your Business Name in the upper right corner of your dashboard. Select the Business Information option from the dropdown menu.

• In the sidebar, select Sending Domain under the Email Settings section. 

• Click the + Add Sending Domain button in the upper right. 

• In the prompt, enter your domain name (e.g., example.com) and click the Save button. The provided domain must be a root domain, not a subdomain (e.g., mail.example.com). 

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Update your DNS Information

After completing the previous steps, DNS records are generated for your domain. The records are automatically presented to you after saving the domain for the first time. However, if you have navigated away from the page, the records can be easily accessed by returning to your Sending Domain settings, locating the domain, and clicking the DNS Records button.

Once you’ve accessed the records:

• Navigate to Namecheap and log into your account. 

• Select Domain List from the sidebar and click the Manage button next to your domain. 

• Select the Advanced DNS tab at the top of the page.

• Add a new record by clicking the Add new record button towards the bottom of the page.

• Add each record displayed in Privy, making sure to match Type with Type, Host with Host, and Data with Value. 

• Once all of the records are added, return to the records in Privy and click the Verify and Set Default button next to the domain. This action will check if the DNS records were updated correctly and set the domain as the default for your emails going forward. 

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Send emails with your domain

After verifying your sending domain, you can update the default “from” address for emails sent from your account. To update this setting:

• Click on your Business Name in the upper right corner of your dashboard. Select the Business Information option from the dropdown menu.

• In the sidebar, select Sender Options under the Email Settings section.

• Input the desired address before the ”@” symbol in the  Default From Email field. 

• Ensure the desired custom domain appears to the right of the ”@” symbol.

• Click the Save Changes button to confirm your selections. 

Completion of this process will update all emails that you create moving forward.

To update this setting for emails set up before the change: 

• Go into the email editor and click on the From option under the Sender Info section.

• Enter the desired address information and select a verified domain from the dropdown menu.

• Click Save. 

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Troubleshooting

In most cases, the records should be verified almost immediately when entered into the host correctly. However, some changes will require up to 48 hours to take effect. If your records have not been verified after 48 hours, please do the following:

• Review the “Why haven’t my DNS records verified?” guide.

• Attempt the verification process again.

• Contact your web host for assistance.

• Contact our Support Team using the information below.

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Additional Support

If you need help troubleshooting your DNS verification, you can contact our DNS Specialist at domainservice@privy.com with your questions.

For any inquiries not related to DNS, please contact support@privy.com or contact us via Live Chat in your dashboard.