
- You must own a domain name - addresses from free providers like Gmail or Yahoo won’t work.
- You must have the ability to update the DNS records of your domain.
- You must be hosting a website at the root of the domain.
Add the domain
To add a new sending domain:- Click on your Business Name in the upper right corner of your Privy dashboard. Select the Business Information option from the dropdown menu.
- In the sidebar, select Sending Domain under the Email Settings section.
- Click the + Add Sending Domain button in the upper right.
- In the prompt, enter your domain name (e.g., example.com) and click the Save button. The provided domain must be a root domain, not a subdomain (e.g., mail.example.com).

Update your DNS Information
After completing the previous steps, DNS records are generated for your domain. The records are automatically presented to you after saving the domain for the first time. However, if you have navigated away from the page, you can easily access the records by returning to your Sending Domain settings, locating the domain, and clicking the DNS Records button. Once you’ve accessed the records:- Add each of them to your DNS provider. There is a mix of CNAME and TXT records.
- Once all of the records are added, return to the records in Privy and click the Verify and Set Default button next to the domain. This action will check if the DNS records were updated correctly and set the domain as the default for your emails going forward.

Note: It can take up to 48 hours for the DNS records to propagate and properly verify.
Update your default domain
After verifying your sending domain, you can update the default “from” address for emails sent from your account. If you don’t update these settings, emails will be sent using “offers” as the username paired with your custom sending domain. To update this setting:- Click on your Business Name in the upper right corner of your Privy dashboard. Select the Business Information option from the dropdown menu.
- In the sidebar, select Sender Options under the Email Settings section.
- Input the desired address before the ”@” symbol in the Default From Email field.
- Ensure the desired custom domain appears to the right of the ”@” symbol.
- Click the Save Changes button to confirm your selections.

- Go into the email editor and click on the From option under the Sender Info section.
- Enter the desired address information and select a verified domain from the dropdown menu.
- Click Save.

Troubleshooting
Invalid Records
Typically, we’d suggest that you copy and paste the host values provided in your account:Note: It’s okay if the TXT record for scphXXXX._domainkey is not verified. In some cases, your domain will use the hosting provider’s DKIM instead.
Pending verification
In most cases, the records should be verified almost immediately when entered into the host correctly. However, some changes will require up to 48 hours to take effect. If your records have not been verified after 48 hours, please do the following:- Review the “Why won’t my DNS records verify?” guide.
- Attempt the verification process again.
- Contact your web host for assistance.
- Email our DNS Support for more help.