How do I collect SMS contacts?
At this time, the only way to collect SMS Contacts at Privy is to have them sign up via a Privy display. The display must include a phone number field and our SMS Opt-In legal disclaimer. Privy Convert Displays are included in your Growth Plan subscription. To add a phone number field and SMS Opt-In legal disclaimer, you can either:- Create a new display and select a template that Collects SMS Subscibers
- Add a new phone number form field
- Add a new phone number collection step
Privacy Policy and Terms & Conditions
You must update the links in your display’s SMS Opt-In disclaimer to match your brand’s Privacy Policy and Terms of Service. To do this, click directly on the SMS Opt-In disclaimer element in your display, and then paste your brand’s Privacy link and Terms link in the fields on the right:
At this time, these links must be updated individually for any of your displays that are collecting SMS Consent.
How does SMS Double Opt-In work?
To become a textable contact on your list, your contact must complete both parts of the Double Opt-In process: Signed up on a Privy display with their phone number and the SMS Opt-In legal disclaimer present. Replied ‘Y’ to the Double Opt-In message they receive immediately after signing up. Here’s what the Double Opt-In message from your business will look like:
How do contacts Unsubscribe and/or Resubscribe?
To unsubscribe, contacts need to reply STOP to any of your toll-free number’s messages. This guidance is included at the end of each of your texts.
