Skip to main content
Images are crucial for making messages easy to understand. Because the human brain processes images better than written language, photos and other visual designs convey information faster than text, reducing the reader’s response time to the message. Studies show that people only remember 10% of what they hear and 20% of what they read, but 80% of what they see. Open Image Gallery from Brand and Assets in your Privy dashboard to upload and organize images for your email content.
  • Click Upload Image, then drag files into the uploader or browse your device. You can add up to 20 JPG, PNG, GIF, or SVG files at once, with a maximum file size of 5 MB each.
  • Before uploading, rename an image or remove it from the upload list as needed.
  • Search your gallery by image name. Sort images by newest or oldest, name (A-Z or Z-A), or file size, and switch between grid and table views.
  • Open an image’s menu to rename or delete it. To remove several images at once, select them and click Delete.

​
Add an image

  • Head to either Campaigns or Flows to locate and select the email that you’d like to edit.
  • Once you’re in the email editor, you can drag in a new image element from the right side.
  • Click the image element and use the image control in the settings panel to open Add Image.
  • Select an existing image from your Image Gallery, or upload a new image from your device. Shopify accounts can also select an image from the Shopify tab.
  • Select Select Image to add it to your email.

​
Edit your image

Most people prefer to edit their images outside of Privy. However, if you find yourself wanting to crop your photo or make any other adjustments, follow these steps:
  • Click on the photo in your email that you’d like to edit.
  • On the right side, select Edit photo.
  • Make any adjustments you’d like and click Apply to apply your edits. Save.

​
Alternate Text

Complying with ADA guidelines for Web Accessibility requires including alt text in your images. To add alt text to your images:
  • Click on the photo in your email that you’d like to add alt text to.
  • On the right side, scroll to find your Alternate Text field and type in your alt text. Save.

​
Linking your image

Adding links to your images is crucial to ensuring that your email content is interactive and actionable. You want to ensure that all images in your email content are linked so that customers can click on anything that interests them and they’re brought exactly where they need to go. To add links to images in your email:
  • Click on the photo in your email that you’d like to link.
  • On the left side, scroll down to the Image Link field under the Action settings of your image. Paste the URL that you want the image to be linked to. Save.

​
Add an image to your text message

To add an image to your text message:
  • Click Add Image or Contact Card above your message content.
  • Select Add Image from the menu.
  • Select an image to upload into your message. A preview will appear on the right.
Note: Your file must be a PNG, JPEG, or GIF. The max size for image files is 600KB.
To replace or remove your message’s image:
  • Select Update Image to replace the current image with a different file.
  • Select the Trash icon to completely remove the image from your message.