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The Privy integration with Junip allows you to engage with customers who leave reviews, including: Trigger Flows when a customer submits a review in Junip. Split Flows based on review properties like rating, verified buyer status, and more. Send personalized follow-up emails or texts to reviewers automatically.

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Setting up the integration

To connect Privy with your Junip account:
  • Navigate to your Settings in the lower left corner of your dashboard.
  • Head to your Integrations page, which can be found near the bottom of the left side menu.
  • Locate the Junip integration and click to open its settings, then click Connect.
  • You will be redirected to Junip to authorize the connection. Approve the integration to continue.
Once authorized, you’ll be returned to Privy and the integration will show as connected.

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Configure Junip to send events to Privy

After connecting, you need to set up a post-review action in Junip so that review events are sent to Privy.
  • In your connected Junip integration settings in Privy, click Open Junip Flows to go to the Junip Flows page.
  • Create or edit a post-review action flow.
  • Add a Send event action and select Privy as the destination.
Without this step, Junip will not send review events to Privy, and your Flows will not trigger.

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Junip Events

The following event syncs from Junip to Privy in real time:
  • Review Submitted — Fires when a customer submits a product review.

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Review properties available for Flow conditions

When a review is submitted, the following properties are included and can be used in Flow trigger conditions and Split nodes:
  • Rating — The review rating (1–5).
  • Verified Buyer — Whether the reviewer is a verified buyer.
  • Would Recommend — Whether the reviewer would recommend the product.

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Trigger Flows by a Junip Event

Building a Flow that triggers after a Junip review event is a great way to follow up with customers who leave reviews. For example, you could send a thank-you email to 5-star reviewers or offer a discount code to encourage repeat purchases. To build this Flow:
  • Navigate to Flows from your dashboard.
  • Click Create Flow in the upper right corner.
  • Select the Integration Event option from the following menu.
  • Click Customize Flow to continue.
Once you’re in the Flow builder, you’ll need to choose which event you want to trigger your Flow.
  • Click the dropdown menu under Integration Event on the right side of the builder.
  • Select Junip and then Review Submitted.
From here, you can start building your Flow by adding time delays, emails, texts, and/or Splits. Check out this resource if you need guidance on how to use our Flow builder.

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Use Split nodes with Junip review properties

You can use Split nodes in your Flow to branch logic based on review properties. For example, you could send different follow-up messages depending on whether the reviewer gave a high or low rating.
  • Add a Split node to your Flow.
  • Under Trigger Conditions, select a Junip property such as Rating.
  • Set your condition (e.g., Rating is greater than 3).
Contacts who match the condition will follow the Yes path, while others will follow the No path.

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Disconnecting the integration

To disconnect your Privy and Junip integration:
  • Navigate to your Settings in the lower left corner of your dashboard.
  • Head to your Integrations page, which can be found near the bottom of the left side menu.
  • Locate the Junip integration and click Edit Integration.
  • Click Disconnect to confirm your decision.
If you need assistance with managing your Privy and Junip integration, please contact our support team at support@privy.com.