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The information collected about your contacts is stored in their contact profiles. These profiles are viewable and filterable based on various contact attributes, detected attributes, and tags. These filters allow you to quickly identify segments of your audience for additional review or export. 

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Filtering your Contacts

To filter the contact profiles in your account:
  • Navigate to Contacts via the main navigation. 
  • Apply the desired filter(s) via the Filters dropdown menu at the top of the page. Any contacts that meet the specified criteria will appear in the Contacts table, along with the total number of contacts that meet the criteria. 
Screenshot showing where to apply filters to your contacts on your Contacts page

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Using your filtered Contacts

With your contacts filtered, you can now: 
  • Select individual contacts to dig into their information in more detail. 
  • Export the contacts to a CSV or linked account. 
  • Delete the contacts in bulk.
  • Suppress or Unsuppress contacts in bulk when you need to mark addresses as merchant-suppressed (or reverse that state) across many profiles at once. Open the bulk actions menu after selecting contacts.
  • Filter the table to merchant-suppressed contacts using the Filters menu when you only want to review or act on that group.
Screenshot showing where to locate the bulk actions dropdown menu on your Contacts page

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Viewing individual Contacts

To view an individual contact and dig into their information in more detail, just click on the desired contact within your Contacts table. Their contact profile will open and you will have access to the following information: Screenshot pointing out the different datapoints available on a contact's individual profile
  1. Email Address & Name: you can edit the contact’s name, but you cannot edit their email address on their behalf.
  2. Attributes: Contact information associated with their sign up data and Shopify profile (if applicable).
  3. Detected Attributes: Any available information associated with their cookie upon signing up via a Privy display.
  4. Contact Activity: View all engagement activities, or filter by email engagement, orders, sign ups, session activity, and more.
  5. Signups & Orders: Any available display sign ups or order activity associated with the contact.
  6. Back in Stock Signups: If a contact has signed up for Back in Stock notifications, their subscriptions appear here — including the product name and variant.
  7. Contact Actions: Open the Contact Actions menu on the profile to Unsubscribe, Suppress, Unsuppress, or Delete the contact. Which actions appear depends on the contact’s reachability and suppression state.