| Product Requirements |
 Privy Convert |
To help you create an excellent experience for your customers, Privy uses cookies to track how your visitors interact with your campaigns. If Privy detects that a visitor has already submitted a campaign, it will not be shown to them again. If Privy detects that a visitor has already seen and dismissed a campaign, it will not be shown to them until the next day by default. These behaviors help ensure that your visitors aren't bombarded with campaigns while visiting your site.
How does this affect you? In almost all instances, it means that if you've already seen or submitted your campaign while navigating around your website or during testing, you will need to take specific actions to see it again. These actions are outlined in more detail below.
Troubleshooting options
To avoid or resolve a "missing campaign" situation, please consider the following options:
Private Browsing
When testing your campaign, test in a different browser from the one you typically use to view your website - almost all browsers have a setting that is commonly referred to as either Private browsing or Incognito mode. Viewing your site through this mode allows you to see it as if you're a first-time visitor. Not sure how to access this setting? No problem. Here are a few links that provide you with steps on how to enable this setting in common browsers:
Note: This option allows you to trigger the campaign regardless of previous submissions, views, or dismissals and is the preferred troubleshooting option.
Campaign Triggers
You have control over how often a campaign appears to visitors via the campaign's settings—configuring a campaign to appear more frequently or always will often reveal a missing campaign.
- In your Privy account, select Convert > All Campaigns from the main navigation.
- Locate and select the campaign that you'd like to edit from the dashboard.
- Select the Target step from the campaign builder.
- Select the When To Show option from the Targeting Rules section, update the Trigger automatically at most settings to No limit, and Save.
With the "trigger at most" setting set to No limit, your campaign will continue to display for you.
Note: This option only allows you to trigger the campaign if you have not already submitted it.