Testing your campaign is a vital step in making sure that anything you design with Privy behaves the way that you expect it to. Previewing your campaign while it is live on your site is one of the best ways to test and troubleshoot.
One of the more frequent issues is that upon testing your campaign, you may notice that you can no longer see your popup. Not to worry! This is completely normal and there’s an explanation for this.
How does this affect you? In almost all instances it means that if you’ve already seen your campaign once during testing, you will not be able to see it again unless you take specific actions.
What are your options for working with this particular functionality?
When testing your campaign, test in a different browser from the one that you typically use to view your website. Almost all browsers have a setting that is commonly referred to as either Private browsing or Incognito mode. Viewing your site through this mode allows you to view your site as if you’re a first time visitor. Not sure how to access this setting? No problem. We’ve got you covered! Here are a few links that provide you with steps on how to enable this in common browsers:
While we do track cookies to display your popup based on previous user behavior, you also do have control over these settings from the triggers within your campaign.
After logging into your account click on the icon for the campaign that you wish to edit:
After this point, click on the “Design” tab which is located on the upper left portion of the screen just beneath your campaign’s title.
From the Design tab select the second option as indicated in the above screenshot. You will then see:
As indicated by the above image, there are four main triggers:
- Show on a timer — This will display your campaign X number of seconds after your site visitor has come to your website.
- Show after scrolling — This will display your campaign only when your visitor has scrolled down the page a certain percentage of the way down.
- Show on exit-intent — This will display your campaign only when your visitor tries to leave your site.
- Trigger Automatically At Most — This is the frequency setting which determines when your visitor will next see your campaign if they didn’t sign up. For example: If someone views your site on Monday and they don’t sign up, then according to the setting in the image above, the next time they will see your campaign is on Tuesday of the same week.
How can you use triggers to help test your campaign? You can change the frequency setting to the following:
With the frequency setting set to No limit, your campaign will continue to display for you.