Privy strives to be compatible with as many platforms and websites as possible. In the event that you believe Privy is in conflict with your website:
If you believe this is related to Privy code
You can share all pertinent information, including reproduction steps, and conflicting code by submitting the information here. Unless you are on an enterprise plan, Privy generally cannot provide estimated dates for features or bug fixes.
If the bug is NOT in Privy
In some cases, an incompatibility is caused by a bug in an existing script, app, or plugin, not by Privy. If this is the case, Privy will not be able to provide support for your website. We recommend the following resolutions:
- Fix the bug, or hire a developer to fix the bug. On Shopify? See https://experts.shopify.com/developers
- Remove the incompatible plugin, app, or file.