All Privy plans (including free) can automatically sync email subscribers to a connected email marketing service. To troubleshoot syncing issues, follow these steps.
Check campaign sync settings
- Connect your email program to your Privy account.Click “Settings” > “Linked Accounts”Be sure you see your connected account. If not, choose the correct platform and authenticate it.
- Turn “Email Sync” on for your live campaignClick “Campaigns” then click into the campaign you want to set up.Find the “Email Sync” Section. Is it turned on? Have you chosen the correct list in your connected email account for Privy to sync?
- Lastly, login to your connected email marketing platform. Open the settings for the list you selected under Privy’s “Email Sync”.Are there any required fields for this list? If so, turn off any required fields other than email.
For a guide on how to turn on auto-sync and choose a specific list, click here.
Check double opt-in settings
If you have enabled double opt-in support, or your marketing service requires double opt-in, new signups will generally not appear until contacts have completed the confirmed opt-in process.
Check contact addresses
Not all contacts can be synced. Most email services will reject certain classes of emails:
Even when Privy successfully syncs a contact, the service may reject it for any of the above reasons. Privy has no control over this.