| Subscription Requirements |
 Privy Email |
By default, the address used to send emails from Privy is offers@privymktg.com. However, this address can be updated to reflect your specific domain and brand instead. If you've attempted to make this change but have encountered verification issues, check out the resource below.
Invalid records
Typically, we'd suggest that you copy and paste the host values provide in your account:
scph1218._domainkey
s1._domainkey
s2._domainkey
privy-sg
privy._verification
However, some providers will not verify when your brand domain and top-level domain are excluded from these host values. For example, if you enter privy-sg in the Host Name, the provider will throw an error because it is expecting privy-sg.yourdomain.com instead.
To troubleshoot this issue, add your domain information to each host value and input those values instead. After adding your domain to the records, they will look something like the following:
scph1218._domainkey.yourdomain.com
s1._domainkey.yourdomain.com
s2._domainkey.yourdomain.com
privy-sg.yourdomain.com
privy._verification.yourdomain.com
Note: You will still be able to send emails from your domain if the TXT record for scph1218._domainkey is not verified. In some cases, your domain will use the hosting provider's DKIM instead.
Additional resources
Privy Partner Program
You can contact a vetted Privy partner and have them make these changes on your behalf.
Privy Support
Leave the Support Team a voicemail containing your DNS-related question at 619-431-4373. The team will return your call between 9 AM and 5 PM EST - excluding weekends and holidays.
Note: This phone number is only for DNS questions. All other inquiries should be directed to Privy's Support Team via email or via the chat widget at the bottom right of this screen.