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Resend an unopened newsletter

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Subscription Requirements
Email_Icon_Purple.png Privy Email

If you have subscribers who didn't open a newsletter that they might find particularly relevant or useful, you may want to send it again. Resending a newsletter can cause unsubscribes, but if you only do it once, and within a day or two of the first send time, it may help you boost your overall engagement.

Recommendations

To reduce the risk that a resent newsletter will result in unsubscribes or spam complaints, please consider keeping your subject line and visible "From" name the same. Changing this information while maintaining the same content can come across as deceptive or intentionally tricky. Meanwhile, most subscribers are happy to keep engaging if you lead with honesty and are straightforward about who you are and why you're sending the email. That's why they signed up after all. 

Resend your newsletter

To resend a newsletter: 

  • Navigate to Emails + Texts > Newsletters.
  • Locate the newsletter that you'd like to resend and select the Duplicate copy.png option.
  • Confirm your decision by selecting Duplicate in the prompt. 
  • Rename the new draft, so it's easy to identify as a resend. 

Duplicate_newsletter.gif

  • Locate the Sender Info section and click into the To card. 
  • Ensure the Custom segment option is selected. 
  • Remove any previous filters, and then click Add filter.
  • Select the Did not open filter from the dropdown menu, then select the original newsletter from the subsequent prompt, click the Done button, and then click Save. 

Add_custom_segment.gif

  • Scroll to the bottom of the email settings page and click the Schedule it or the Send button. Selecting the Send button will prompt the email to go out immediately and will ignore any settings configured in the Schedule section of the email's Sender Info. 
  • Confirm your decision to activate in the subsequent prompt. 

Send_or_schedule.png

All set! You've resent the newsletter to the subscribed contacts who didn't open it the first time.

Review performance

Now that your newsletter has been resent to customers:

  • Learn how to evaluate its success via reporting in this guide. 
  • Discover which customers will ultimately receive your emails and why in this guide. 

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