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Edit an Existing Email
Once you've created an email, you will find it on the corresponding Abandoned Cart, Customer Winback, Newsletter, or Purchase Follow-up dashboard. Editing an email from these dashboards, including those you've already started working on or activated, only takes a few simple steps. **Note: **Changes to "Active" automa…
My After Signup Email Isn't Sending
The [after signup email][1] is a one-time email that is sent to contacts after they've signed up for your display. Typically, an after signup email isn't sent because it hasn't been properly enabled as they are disabled by default. # Troubleshoot after signup emails To ensure a display's after signup email is enable…
Use an HTML Email Template
While the [drag-and-drop email editor][1] is recommended for most users due to its ease of use, you have the option to work with custom HTML if you already have a template or if you prefer to work directly with your code. There are two ways to use an HTML email template with Privy emails, and the approach differs sli…
Edit an Email Image
With the Privy Image Editor, you can crop, resize, and add effects to an image to better fit your email content. The image editor is available for images from the stock image library and those uploaded from your computer. Check out [this guide][1] for more information on using creative assets in your content. # Acces…
My Emails Look Different in Outlook
Privy email templates and emails created with the drag and drop editor are designed to be consistent and responsive across as many popular email clients as possible. However, one common provider that presents issues for many users is Outlook. All versions of Outlook since Outlook 2007 use Microsoft Word to render the …
Add Preview Text to an Email
An email's preview text is displayed in the inbox after the subject line of an email and is usually pulled from the first line of text within the body of the email. Like an email's subject line, its preview text can mean the difference between a recipient opening or deleting your email. ![][1] Fortunately, Privy ena…
Understand Email Engagement
Engagement is a good measure of the health of your emails. Engaged recipients typically open your emails, click on your links, and take the actions you encourage them to take in your message. To allow you to observe and track your contacts' engagement with your content, Privy leverages three types of tracking in your …
Send a Welcome Series
A welcome email is the first impression a company makes with a new subscriber after they've visited your site and submitted a display. The average welcome email has an open rate of 91%, so your welcome email will likely have one of the highest open rates of any email you send, which means it's something you can't affo…
Set Up an After Signup Email
The after-signup email is a one-time email that is sent to contacts after they've signed up. The first after-signup email, in a potential series, is available to all accounts. # Create an after-signup email To create an after-signup email: * Navigate to the **Convert** > **All Displays **via the main navigation. …
Send Newsletter Emails
Newsletters are a powerful tool for any e-commerce business. The messages sent through this channel can circulate important information, establish your brand's reputation, strengthen your relationship with customers, and help move recipients through your sales funnel. With newsletters, you can: * Create completely …
