Privy supports two SMS opt-in methods on any display that collects a phone number: Double Opt-In and Single Opt-In. The method is set per display in Advanced Settings, and applies to contacts who sign up on that display.Documentation Index
Fetch the complete documentation index at: https://help.privy.com/llms.txt
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Double Opt-In
After submitting the display, the contact receives a text asking them to confirm. They must reply Y to that message to become a textable contact on your list. If they don’t reply, they remain on your list but are not textable. Double Opt-In is the default for every display that collects phone numbers. How does Double Opt-In work?Single Opt-In
The contact becomes textable as soon as they submit the display — no reply required. After signup, they automatically receive a confirmation text letting them know they’re subscribed; this message includes the standard STOP and HELP language required for SMS marketing. Single Opt-In is available in the United States and Canada (+1) on the same SMS setup you already have in place. There are no additional toll-free verification or carrier requirements beyond what’s required for any SMS sending on Privy.Set the SMS Opt-In method on a Display
The SMS Opt-In card only appears on displays that include a phone number field.- Head to Displays and open the display you want to edit.
- Open the Settings step, then click Show Advanced Settings.
- In the SMS Opt-In card, choose Single Opt-In or Double Opt-In. The preview updates to show the confirmation message your contacts will receive in the selected method.
- Save your display.
FAQ
Does Single Opt-In work on multi-step displays?
Does Single Opt-In work on multi-step displays?
Yes. The setting is available on any display type that collects a phone number, including single-step and multi-step displays.
Why don't I see the SMS Opt-In card on my display?
Why don't I see the SMS Opt-In card on my display?
The card is hidden on displays that don’t collect a phone number. Add a phone number field from the form fields panel and the SMS Opt-In card will appear in Advanced Settings.